Customer Service

1. Shipping & Delivery
2. Privacy & Security
3. Returns & Replacements
4. Ordering
5. Payment, Pricing & Promotions
6. Viewing Orders
7. Updating Account Information

Shipping & Delivery

We will notify you immediately when an order is placed with a Guaranteed ship date.  Normally, all orders are shipped by the end of the business day that the order is placed, unless otherwise noted.

Privacy & Security

Your information, whether public or private, will not be sold or given to any other company for any reason whatsoever, without your consent, except for the express purpose of delivering the product or service requested. Additionally, we always include detailed unsubscribe instructions at the bottom of all emails.

What information do we collect?

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  • We collect information from you when you register on our site, place an order or subscribe to our newsletter. 
  • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.

What do we use your information for? 

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  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To send emails regarding updates pertaining to your order or other service information, etc.

How do we protect your information? 

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  • We implement a variety of certified security measures in addition to many confidential proprietary security features to maintain the safety of your personal information. 
  • We utilize a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into a payment gateway provider.
  • After a transaction is complete, credit cards, social security numbers, etc. will not be stored on servers.

Do we use cookies? 

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  • Yes. Cookies are small text files that our website transfers to your computer through your web browser that enables us to recognize your computer when retaining items in your Shopping Cart, etc. during the order process.
  • If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone at: (310) 345-8488, or by emailing sales at: sales@avintel.com.

Do we disclose any information to outside parties? 

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  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

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  • Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
  • As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and editing the information.

Childrens Online Privacy Protection Act Compliance 

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  • We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Consent 

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  • By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy 

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  • If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
  • This policy was last modified on January 23, 2012

Returns & Replacements

• If you received an item that is different from the one ordered, you may return it within 24 hours for a full refund or store credit if the item is unopened.
• If an item is defective upon receipt, please contact us immediately to have the item replaced.
• If an item breaks or does not work according to specifications, please contact us so we can assist you in contacting the Manufacturer for coverage under their services.

Ordering

• All orders will be processed when payment is received and processed.
• If you need asstance with orders, do not hesitate to contact us at: (310) 345-8488, or sales@avintel.com 

Payment, Pricing & Promotions

• If you need assistance with payments or pricing, please contact: sales@avintel.com, or call us at: (310) 345-8488.

Viewing Orders

• You may view your order by loggin into your Account.  If you need assistance viewing your order, you may contact support at: support@avintel.com, or call: (310) 345-8488.

Updating Account Information

• You may update your account information by looging in to your account.  If you need assistance, you may contact support at: support@avintel.com, or call: (310) 345-8488.